Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
Insight Application
Aurora Application
Community Portal
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Monitoring Services
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Last Refresh: 20/10/2025 05:56
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All Clear Zone 3 No Data Store Maintenance - Aurora
16/10/2025 21:57 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
16/10/2025 18:41 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.

During this time the Aurora Production System will be unavailable.

We will provide another update once the maintenance is complete. Thank you for your patience
16/10/2025 11:03 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, October 16th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable.
03/10/2025 10:28 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 16th October at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Aurora Access Issues
15/10/2025 11:05 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
15/10/2025 10:53 We are aware that customers are experiencing access issues with Aurora.

Our teams are actively investigating – we will provide further updates as information becomes available.

Thank you for your patience as we investigate this matter.
All Clear Zone 3 All Data Stores Aurora Community Portal Unavailable
25/09/2025 08:56 We are pleased to inform you that this issue has been resolved, and normal service has resumed for the Community Portal.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
25/09/2025 08:48 We are aware that customers are experiencing issues accessing the Aurora Community Portal this morning.

Our teams are actively investigating the issue. A further update will be provided here as soon as information becomes available.

We appreciate your patience whilst we seek to resolve this.