Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
Insight Application
Aurora Application
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Last Refresh: 22/05/2022 19:02
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Open Zone 3 No Data Store Aurora Update
20/05/2022 16:34 On the evening of Monday 23rd May we will by applying an update to the Production Aurora environment, during this time the Aurora Service will be unavailable.
This maintenance activity is scheduled to take place between 18:00 – 19:00
Open Zone 3 No Data Store Aurora Mobile Application Base Mapping issues
20/05/2022 13:36 We have identified the issue with the Aurora Mobile base map errors and are continuing to resolve the issue.
As a workaround, we have reverted to the open map layers, whilst this is less detailed it will remain functional until the original Mobile Base layers are fixed.

To use the new background map, it is recommended to uninstall and reinstall the app from scratch. For Android users, it is possible instead to "Clear Storage" from App Info details. Doing a "Clear Data" from within the app will not switch to the new maps.

Once we are happy the original Mobile Base layers are stable, these will be reactivated on the Mobile devices. However, you will need to perform the above steps.
20/05/2022 07:55 Unfortunately, there is a reoccurrence of yesterday's issue with the Aurora Mobile Application Base maps layers.

We are currently investigating the issue and will update you as soon as possible.
All Clear Zone 3 No Data Store Aurora Mobile Application Base Mapping issues
19/05/2022 23:20 The Aurora Mobile Base map layers have been restored and functioning correctly.

We are continuing to monitor the service.
19/05/2022 17:06 We are aware of an issue with the Aurora Mobile Application Base maps layers.

We are currently investigating the issue and will update you as soon as possible.
All Clear Zone 3 Data Store 3 Aurora Mobile Application Base Mapping issues
18/05/2022 08:43 The Aurora Mobile Base Map issues have now been resolved and all Mobile applications are working as expected
17/05/2022 11:37 We are aware of an issue with the Aurora Mobile Application Base maps layers.

We are currently investigating the issue and will update you as soon as possible.

UPD - 18/05/22 8:38 - All Aurora Mobile Applications are now working as expected.
All Clear Zone 3 All Data Stores Aurora Update
12/05/2022 19:11 The maintenance activity for the Aurora Portal has been completed, should you experience any issues using the service, please contact our Helpdesk.
12/05/2022 11:15 On the evening of Thursday 12th May we will by applying an update to the Production Aurora environment, during this time the Aurora Service will be unavailable.
This maintenance activity is scheduled to take place between 18:00 – 19:00