Service Status

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Last Refresh: 19/11/2025 17:23
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Open Zone 3 No Data Store Maintenance - Aurora
17/11/2025 11:53 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 20th November 2025 at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 No Data Store Maintenance - Aurora
13/11/2025 19:30 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
13/11/2025 18:06 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.
During this time the Aurora Production System will be unavailable.
We will provide another update once the maintenance is complete. Thank you for your patience
13/11/2025 16:35 Please note our internal testing identified an issue which has delayed tonight's Aurora Release Update to 2025.4, so this will not be applied this evening as expected. We are still carrying out other maintenance tasks in this scheduled time. We will provide a revised date for 2025.4 in the days ahead. We apologise for any inconvenience related to this delay.
13/11/2025 10:04 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, November 13th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable.
30/10/2025 21:39 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 13th November 2025 at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Aurora Mapping Degradation
04/11/2025 13:42 We are pleased to inform you that Mapping Services have been restarted in Aurora and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
04/11/2025 13:11 We are aware some customers are experiencing issues with Aurora Mapping. Our Technical Team are about to restart the mapping server.

Once this has completed we will provide a further update.
All Clear Zone 3 All Data Stores Mapping Degradation Aurora
03/11/2025 16:18 We are pleased to inform you that this issue has been resolved. Mapping Server has been rebooted and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
03/11/2025 15:58 We are aware some customers are experiencing issues with Aurora Mapping this afternoon.

Our teams are actively investigating and have initiated a mapping server reboot. We would expect performance to stabilise following this action.
All Clear Zone 3 All Data Stores Aurora Access Issues
29/10/2025 22:39 Our cloud provider has confirmed that their service is recovering from the earlier outage. We will continue to monitor, but believe the issue has been resolved and normal service has resumed.

If you are still experiencing any related issues, please contact our Helpdesk. Thank you for your patience.
29/10/2025 20:25 The affected Supplier is are currently rolling out a fix to the issue. This will take a few hours and they expect the services to be back by 23:20 today.

We will provide an update closer to this time.
29/10/2025 17:28 We can confirm ongoing issues Accessing the Aurora application as a result of an outage of Third Party Cloud Supplier. This has been acknowledged and the supplier is taking steps to resolve the issue.

We will provide an update as soon as one is available.
29/10/2025 16:21
We are aware that some customers are experiencing access issues with the Aurora Application.

Our teams are actively investigating and early indicators suggest an issue with a Third Party Cloud Supplier. We will provide an update as information becomes available.