Service Status

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Last Refresh: 05/12/2024 23:15
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Open Zone 3 All Data Stores Maintenance - Aurora
05/12/2024 17:57 The upgrade work is now starting.
14/11/2024 22:52 The Aurora service will be offline for a period during the regular update window which will begin from 6pm on the 5th of December until midnight. Whilst we cannot confirm the precise duration that the service will be offline, the Trust website will be updated as soon as the update has been completed and the service is once again available.
Open All Zones All Data Stores Scheduled downtime: Aurora and Connection Manager
04/12/2024 10:25 On Friday, 13th December 2024, we will perform essential maintenance on the Aurora and Connection Manager infrastructure. The work is scheduled to begin at 18:00 and is expected to take up to three hours. We will provide updates once the maintenance begins and notify you when the system is available again.
All Clear Zone 3 No Data Store Essential Aurora maintenance
01/12/2024 18:00 We will be performing maintenance on Aurora and Connection Manager this evening. During this time, there may be delays to scheduled tasks and the notification service. The maintenance is expected to take approximately one hour to complete.
All Clear Zone 3 No Data Store basemap issue
13/11/2024 18:19 The issue with ESRI Basemap streaming has been resolved, and the service has been restored in Aurora.

If you manually switched your Basemap to the 'Alternative' option, please return it to 'Standard' mode. To do so, go to the map toolbar, open the three-dot menu, select 'Change Basemap,' and choose 'Standard.'
13/11/2024 15:41 ESRI have yet to formally declare an all clear, but we are detecting improvements. We currently plan to enable the ESRI basemaps at 5:00 p.m. today, if problems recur then do use the Change Basemap feature if necessary.
13/11/2024 15:13 ESRI have reported improvements but the service is still not fully back to normal. At this time we will keep the alternative maps in place, and plan to resume normal service once ESRI give their own 'all clear'.
13/11/2024 13:44 We have made a change to automatically change the basemap to the alternative feed for you. Once we have an ETA for resolution we will update here.
13/11/2024 13:37 We have been informed of issues with streaming the ESRI basemap service, impacting Aurora. From the map toolbar, three dot menu, select 'Change Basemap' and select an alternative option. We will update here when we have more information.