Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 16/10/2024 00:00
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All Clear Zone 3 No Data Store Aurora performance issues
08/10/2024 10:43 After scaling up our services we have seen performance improve. We will continue to monitor but for now service has resumed to normal performance levels.
08/10/2024 09:28 We are taking steps to improve performance and should see some improvement soon - we apologise for the inconvenience.
08/10/2024 08:54 Overnight we had a failure in our reporting queue, this has been addressed and is on catch up, however general performance issues are being reported. We will provide an update when we have more details.
All Clear Zone 3 No Data Store Maintenance Update for Aurora Community Portal and Aurora Academy
04/10/2024 18:23 This work is now completed.
04/10/2024 13:29 This evening at approximately 18:00 we will apply updates to the Aurora Community Portal and Aurora Academy services. No disruption is expected.
Open Zone 3 No Data Store Maintenance - Aurora
02/10/2024 14:21 The Aurora service will be offline for a period during the regular update window which will begin from 6pm on the 17th of October until midnight. Whilst we cannot confirm the precise duration that the service will be offline, the Trust website will be updated as soon as the update has been completed and the service is once again available.
All Clear Zone 3 No Data Store Aurora - Google StreetView refresh issue
26/09/2024 16:47 We have confirmed this is an issue with Google, and logged this with them. We will update our Known Issues page to keep you informed of progress.
26/09/2024 11:25 We've noted that the Aurora feature to open a Google StreetView window is currently presenting a black window. This appears to be a minor issue with how Google translate the position we pass through, it is still working, but is not rendering the initial view - however we've spotted a workaround, after it's loaded fully, you can either press F5, double click, or click on the left or right edges - these actions all result in the usual StreetView screen being presented.

We will investigate if this is a known issue or a temporary one, and take action as needed.
All Clear Zone 3 No Data Store Aurora becoming unresponsive
26/09/2024 10:08 Performance has returned to normal, so we are marking this incident as clear. We will analyse our logs to investigate the cause.
26/09/2024 09:47 We are restarting some of our services and performance is improving. We shall continue to progress and provide updates on this.
26/09/2024 09:35 We have reports coming in of Aurora becoming unresponsive or running slowly. We are investigating and update here once we have more.