Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 08/09/2024 18:12
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All Clear Zone 3 No Data Store Maintenance Update for Aurora Community Portal and Aurora Academy
06/09/2024 19:10 This work is now complete.
06/09/2024 10:51 This evening at approximately 18:00 we will apply updates to the Aurora Community Portal and Aurora Academy services. No disruption is expected.
All Clear Zone 3 No Data Store Maintenance - Aurora
05/09/2024 20:38 This work is now complete.
05/09/2024 18:01 The Aurora maintenance work has started, the system will be offline until midnight.
05/09/2024 10:09 The Aurora service will be offline for a period during the regular update window which will begin from 6pm on the 5th of September until midnight. Whilst we cannot confirm the precise duration that the service will be offline, the Trust website will be updated as soon as the update has been completed and the service is once again available.
All Clear Zone 3 No Data Store Aurora Community Portal and Academy access issue
14/08/2024 10:30 We have resolved the issue with the Portal and Academy web services, normal service has resumed.
14/08/2024 10:10 We are continuing to work on this issue, messages will change as we progress through our checks - we apologise for the inconvenience.
14/08/2024 08:56 We've noted an issue accessing the Aurora Community Portal and the Aurora Academy, users are taken to a webpage reporting 'too many redirects'. We will report back once we have investigated.