Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 01/12/2023 14:02
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Open Zone 3 No Data Store Maintenance update for the Aurora Community Portal and Aurora Academy
01/12/2023 10:22 This evening at approximately 18:00 we will apply updates to the Aurora Community Portal and Aurora Academy services. No disruption is expected.
All Clear Zone 3 No Data Store Maintenance update for the Aurora Community Portal and Aurora Academy
17/11/2023 14:40 This evening at approximately 18:30 we will apply updates to the Aurora Community Portal and Aurora Academy services. No disruption is expected.
All Clear Zone 3 No Data Store Aurora service degraded
14/11/2023 15:51 No further issues reported since our restart, marking incident as clear.
14/11/2023 14:32 After restarting, normal services have resumed. We will continue to monitor before clearing this incident.
14/11/2023 14:23 The Aurora service is suffering availability issues, we are currently restarting services. More details will be reported shortly.
Open Zone 3 No Data Store Aurora Mapping Services Upgrade
13/11/2023 15:47 We are performing an upgrade on the Aurora Mapping Service that will require an outage. The upgrade work will start on Friday 1st December at 18:00 and is estimated to run until 18:00 on Sunday 3rd December. During this window Aurora will be unavailable.

If work completes quicker than anticipated, we’ll update this site.
All Clear All Zones All Data Stores Microsoft Azure services
10/11/2023 13:44 Microsoft have cleared this issue, we have seen a good service for some time now, so marking as All Clear.
10/11/2023 11:18 Microsoft have acknowledged the issue, our services are currently running correctly. We will continue to monitor this.
10/11/2023 09:34 We have noted some Microsoft Azure service availability issues this morning, with (so far) minor impact on the Aurora Community Portal, Academy and our SW Connection Manager monitoring services. We will continue to investigate.