This website provides a view of the availability of all Symology Customer Hosted Services. Symology are proud of our excellent record, so without sharing Customer details, our whole service is available for review.
Note this service is supplemental to and not a replacement for our Support service. Should a service availability issue occur which is not shown here, please contact the Customer Support Desk on 01582 812444 or firstname.lastname@example.org.
What are Zones and Data Stores?
Symology operates Hosted Services over multiple locations for additional resilience. All customers are allocated to one of these zones. In the event of a major issue, we may initiate a temporary switch of zones. We would be in contact with you should this be necessary.
A data store is a specific environment. Within each zone we operate multiple data stores for further resilience.
How do I find out which Zone and Data Store my service is on?
Symology can provide you with this information. For Managed Service Customers there is a link in your Portal, which auto selects the Zone and Data Store for you. For more information please contact your Account Manager or Symology Support.
The website for Insight On-Line Managed Service customers that provides an interface between the Insight system and your desktop PC
Symology's main application for Street Works, Highways Asset and Works Management
Symology's browser based application for Street Works and Asset Management which will replace Insight over time
Help and training website for the Aurora application
The communication services between your Insight Street Works system and the rest of the Street Works community e.g. via Street Manager or EToN
Web Services for Insight Mobile, XML, FTP and other Interface services
The third-party services Symology use to connect our systems to the Internet
A range of public-facing web-portals to allow interaction with the council or utility provider
Symology's suite of mobile apps running on Android and (where available) iOS
Our monitoring technology to ensure service quality
The telephone and email support services provided by the Symology Customer Service team