Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 12/11/2026 12:54
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Open Zone 3 No Data Store Maintenance - Aurora
12/11/2026 08:36 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, November 12th. The maintenance is expected to take up to five hours, during which the Aurora Production System will be unavailable.
29/10/2026 22:15 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 12th November at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
Open Zone 2 All Data Stores Network Maintenance
09/11/2026 09:57 Essential maintenance is required on some of our network devices. The work will be carried out between 2100 and 2200 on Friday 27th of November. A brief interruption in traffic may occur during this time.
Open Zone 1 All Data Stores Network Maintenance
09/11/2026 09:56 Essential maintenance is required on some of our network devices. The work will be carried out between 2100 and 2200 on Friday 20th of November. A brief interruption in traffic may occur during this time.
Open Zone 1 All Data Stores Database security maintenance
30/10/2026 15:30 On Monday 16 November 2026, we are planning to carry out maintenance on the primary database server. During this maintenance, the Portals and Mapping Services will be unavailable, preventing users from accessing Insight. The maintenance window will run from 21:00 to 23:00.
All Clear Zone 3 All Data Stores Community Portal & Academy Services Unavailable
21/10/2026 17:49 The security update addressing the third-party PHP vulnerability has now been successfully applied. The Community Portal and Academy are back online and operating normally. Thank you for your patience and understanding while we completed the necessary security updates.
21/10/2026 12:05 A critical security vulnerability has been identified in PHP, a software component used by our Community Portal and Academy services. The vulnerability could potentially allow remote code execution, and an emergency security update is expected to be released later today.
We have no evidence that either service has been compromised or that this vulnerability has been exploited within our environment.
Aurora Web, Aurora Mobile and all core Aurora services are unaffected by this vulnerability and remain fully operational.
As a precaution, we have temporarily taken the Community Portal and Academy offline while the security update becomes available and is applied. The services will be restored as soon as patching has been completed and appropriate verification checks have been carried out.
We apologise for the inconvenience and appreciate your patience while we take these steps to protect the security and integrity of the services.