Service Status

This site provides service information for all Symology Hosted Services (more)

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Last Refresh: 14/05/2026 10:58
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Open Zone 3 No Data Store Maintenance - Aurora
14/05/2026 09:42 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, May 14th. The maintenance is expected to take up to three hours, during which the Aurora Production System will be unavailable
01/05/2026 09:47 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 14th May 2026 at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Delays to Data transfer between Aurora & SM.
01/05/2026 14:11 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
01/05/2026 12:55 An updating issue caused earlier notifications not to be visible here. An update was prepared at 11:08 but was not published as intended. Our apologies for this. A further update has since been made to correct the issue.
01/05/2026 12:51 We are continuing to see system backlogs clearing, although some processes remain delayed. It is taking time to fully clear the queued processes.
Thank you for your patience and understanding as we work to restore normal service.
01/05/2026 10:31 We are aware some customers are experiencing delays in Data Transfer between Aurora & Street Manager. We are also seeing some issue with scheduled reports in some Aurora systems.

Our teams are actively investigating – we will provide an update as information becomes available.