Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 07/09/2026 10:28
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All Clear Zone 1 Data Store 2 Planned Service Outage – Insight Online Managed Service
05/09/2026 15:21 The planned infrastructure upgrade has now been completed and the Insight Online Managed Service is available again.

We will continue to monitor the service closely following the upgrade. If you experience any issues, please contact the Support Team in the usual way.

Thank you for your patience during this maintenance period.
04/09/2026 18:05 Work on the planned infrastructure upgrade is now underway. The Insight Online Managed Service is currently unavailable and is expected to remain unavailable for the duration of the maintenance window.

Updates will continue to be published on this page, including confirmation when the service is available again.
25/08/2026 08:45 To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 4 September until 18:00 on Saturday 5 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
All Clear Zone 3 All Data Stores Community Portal - New categories
05/09/2026 12:13 The work has been completed.
02/09/2026 15:51 This weekend (from Friday 4th September 2026 18:00, to Sunday 6th September) we will be reorganising News post categories, simplifying and supporting different countries with a single set of categories. This work does not require downtime, but customers may need to refresh the page if results are not as expected.
Open Zone 1 Data Store 14 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:45
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 12 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:45
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 10 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:44
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 8 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:41
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 6 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:26 To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 4 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:25 To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.