Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
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Last Refresh: 26/05/2026 18:23
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Open Zone 3 No Data Store Street Manager Maintenance - Saturday 30th May 2026 from 10:00
26/05/2026 09:47
Aurora will remain available during this maintenance; however, functionality requiring integration with Street Manager will be unavailable. During this time, users will still be able to view existing information and continue working in other areas of Aurora as normal. Actions that update or communicate with Street Manager, including Street Works notices, permit-related updates, and associated integrations (including mobile and API updates), will not be processed and should be postponed until after the maintenance window to avoid errors and ensure a smooth resumption of service.
All Clear Zone 3 All Data Stores Disruption/Delays Aurora Street Works - DFt SM: Internal Error
19/05/2026 16:22 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
19/05/2026 13:10 At this stage indications are the matter is now resolving. We will continue to monitor to ensure normal service has resumed.

Thank you for your patience and understanding as we work to assure normal service.
19/05/2026 12:26 We are aware that some customers are currently experiencing errors and delays with Streetworks responses within Aurora. Our investigations indicate intermittent delays in communications to and from Street Manager, which are resulting in slower response times and occasional failures when submitting requests.

While there are periods where processing improves, the performance remains inconsistent. This means some customers may continue to experience slower-than-normal response times or errors.
We are actively monitoring the situation and have raised this with Street Manager as a priority. We continue to work closely with them to understand the root cause and restore stable performance.
19/05/2026 11:24 We are aware that some customers are currently experiencing errors and delays with Streetworks responses within Aurora. Initial checks indicate intermittent delays in responses via Street Manager.
We have raised this with Street Manager and are awaiting further confirmation.
We will provide an update as more information becomes available.
All Clear Zone 3 No Data Store Maintenance - Aurora
16/05/2026 00:57 The maintenance has been completed
15/05/2026 21:49 The Aurora maintenance work has started, the system will be offline until 01:00
15/05/2026 17:32 We will be carrying out essential maintenance on Aurora tonight at 21:00. This will require a service interruption of approximately one hour.
We apologise for any inconvenience this may cause and appreciate your understanding as we continue to enhance our service.
All Clear Zone 3 All Data Stores Service Degradation
15/05/2026 14:53 We have identified the cause of the problem and applied the corrective actions. All services are now available. We will continue to monitor.
15/05/2026 14:10 We are aware some customers are experiencing issues when connecting to the Aurora Platform. Our Technical Teams are actively investigating, we will provide an update as information becomes available.
All Clear Zone 3 All Data Stores Delays to Data transfer between Aurora & SM.
01/05/2026 14:11 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
01/05/2026 12:55 An updating issue caused earlier notifications not to be visible here. An update was prepared at 11:08 but was not published as intended. Our apologies for this. A further update has since been made to correct the issue.
01/05/2026 12:51 We are continuing to see system backlogs clearing, although some processes remain delayed. It is taking time to fully clear the queued processes.
Thank you for your patience and understanding as we work to restore normal service.
01/05/2026 10:31 We are aware some customers are experiencing delays in Data Transfer between Aurora & Street Manager. We are also seeing some issue with scheduled reports in some Aurora systems.

Our teams are actively investigating – we will provide an update as information becomes available.