Service Status

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Last Refresh: 30/05/2026 16:53
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Open Zone 3 No Data Store Street Manager Maintenance - Saturday 30th May 2026 from 10:00
30/05/2026 10:50 The Street Manager upgrade has begun. Although Aurora is available, Street Manager Integration will be unavailable for the duration of the upgrade, and any transactions should be deferred until the maintenance is complete.
26/05/2026 09:47 Aurora will remain available during this maintenance; however, functionality requiring integration with Street Manager will be unavailable. During this time, users will still be able to view existing information and continue working in other areas of Aurora as normal. Actions that update or communicate with Street Manager, including Street Works notices, permit-related updates, and associated integrations (including mobile and API updates), will not be processed and should be postponed until after the maintenance window to avoid errors and ensure a smooth resumption of service.
All Clear Zone 3 All Data Stores Disruption/Delays Aurora Street Works - DFt SM: Internal Error
19/05/2026 16:22 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
19/05/2026 13:10 At this stage indications are the matter is now resolving. We will continue to monitor to ensure normal service has resumed.

Thank you for your patience and understanding as we work to assure normal service.
19/05/2026 12:26 We are aware that some customers are currently experiencing errors and delays with Streetworks responses within Aurora. Our investigations indicate intermittent delays in communications to and from Street Manager, which are resulting in slower response times and occasional failures when submitting requests.

While there are periods where processing improves, the performance remains inconsistent. This means some customers may continue to experience slower-than-normal response times or errors.
We are actively monitoring the situation and have raised this with Street Manager as a priority. We continue to work closely with them to understand the root cause and restore stable performance.
19/05/2026 11:24 We are aware that some customers are currently experiencing errors and delays with Streetworks responses within Aurora. Initial checks indicate intermittent delays in responses via Street Manager.
We have raised this with Street Manager and are awaiting further confirmation.
We will provide an update as more information becomes available.
All Clear Zone 3 All Data Stores Service Degradation
15/05/2026 14:53 We have identified the cause of the problem and applied the corrective actions. All services are now available. We will continue to monitor.
15/05/2026 14:10 We are aware some customers are experiencing issues when connecting to the Aurora Platform. Our Technical Teams are actively investigating, we will provide an update as information becomes available.