Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
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Last Refresh: 18/11/2025 06:50
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Open Zone 3 No Data Store Maintenance - Aurora
17/11/2025 11:53 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 20th November 2025 at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 2 All Data Stores Zone 2 Customer Return
14/11/2025 23:48 We confirm that the Business Continuity process has successfully completed, and Zone 2 services have been migrated back to their primary site.
Insight and all associated interfaces are now fully operational.

If you encounter any issues, please contact our Helpdesk. Thank you for your patience and trust.
14/11/2025 18:08 The scheduled work to restore the Zone 2 data centre to its primary site has started.
Insight and all related interfaces are now offline. We estimate that service will be restored by 23:00. An update will be posted here once the work is complete.
14/11/2025 09:12
Reminder: Tonight we will be restoring the Zone 2 data centre to its primary site. Work will begin at 18:00 and is expected to take approximately 5 hours. During this period, Insight and all related interfaces will be offline.

We will post an update when the work starts and confirm once it is complete.
07/11/2025 16:23 Following the Business Continuity Process on 26/10/25, we will be returning to the primary site on the 14/11/25. The work will start at 18:00 on Friday 14th November and is expected to last 5 hours.

Any Interfaces, including Works Management sFTP and Mobile API's will be disabled for the duration of the migration and will be re-enabled as part of the commissioning process once the transition has completed.
All Clear Zone 3 No Data Store Maintenance - Aurora
13/11/2025 19:30 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
13/11/2025 18:06 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.
During this time the Aurora Production System will be unavailable.
We will provide another update once the maintenance is complete. Thank you for your patience
13/11/2025 16:35 Please note our internal testing identified an issue which has delayed tonight's Aurora Release Update to 2025.4, so this will not be applied this evening as expected. We are still carrying out other maintenance tasks in this scheduled time. We will provide a revised date for 2025.4 in the days ahead. We apologise for any inconvenience related to this delay.
13/11/2025 10:04 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, November 13th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable.
30/10/2025 21:39 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 13th November 2025 at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Aurora Mapping Degradation
04/11/2025 13:42 We are pleased to inform you that Mapping Services have been restarted in Aurora and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
04/11/2025 13:11 We are aware some customers are experiencing issues with Aurora Mapping. Our Technical Team are about to restart the mapping server.

Once this has completed we will provide a further update.
All Clear Zone 3 All Data Stores Mapping Degradation Aurora
03/11/2025 16:18 We are pleased to inform you that this issue has been resolved. Mapping Server has been rebooted and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
03/11/2025 15:58 We are aware some customers are experiencing issues with Aurora Mapping this afternoon.

Our teams are actively investigating and have initiated a mapping server reboot. We would expect performance to stabilise following this action.
All Clear Zone 3 All Data Stores Aurora Access Issues
29/10/2025 22:39 Our cloud provider has confirmed that their service is recovering from the earlier outage. We will continue to monitor, but believe the issue has been resolved and normal service has resumed.

If you are still experiencing any related issues, please contact our Helpdesk. Thank you for your patience.
29/10/2025 20:25 The affected Supplier is are currently rolling out a fix to the issue. This will take a few hours and they expect the services to be back by 23:20 today.

We will provide an update closer to this time.
29/10/2025 17:28 We can confirm ongoing issues Accessing the Aurora application as a result of an outage of Third Party Cloud Supplier. This has been acknowledged and the supplier is taking steps to resolve the issue.

We will provide an update as soon as one is available.
29/10/2025 16:21
We are aware that some customers are experiencing access issues with the Aurora Application.

Our teams are actively investigating and early indicators suggest an issue with a Third Party Cloud Supplier. We will provide an update as information becomes available.


All Clear Zone 2 All Data Stores Internet connectivity outage
26/10/2025 19:38 We can confirm the Business Continuity Process has completed and the Zone 2 services are fully available. We apologise for any inconvenience you may have experienced.
26/10/2025 17:10 The Business Continuity Process is on track to finish at 7pm. We will need a further hour to verify customer systems before general release.
26/10/2025 13:42 Our supplier has been unable to determine a resolution timeframe. Therefore, to ensure Zone 2 Live systems are available for Monday 27th, we have taken the decision to initiate our Business Continuity Process. The process is expected to take approximately 5 hours and we estimate all Zone 2 services to be available by 19:00
26/10/2025 12:49 We have identified the cause of the issue. It is a high-level networking outage which is preventing traffic from reaching our environment. All services and systems within Zone 2 are unaffected, just publicly unreachable due to the outage. We have made our supplier aware.

We will provide a further update by 2pm.
26/10/2025 08:38 Incident on-going. We are continuing discussions with the supplier.
26/10/2025 01:05 The supplier have sent an update to say that we should expect the outage to be resolved by 04:00.
26/10/2025 00:46 We are currently experiencing Internet connectivity issues at one of our datacentres. An urgent case has been opened with our supplier. Apologies for any inconvenience caused.