Service Status

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Last Refresh: 07/07/2026 17:19
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Open Zone 3 All Data Stores Maintenance - Aurora
25/06/2026 23:32 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 9th July at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Data Field Dropdowns not populated
12/06/2026 14:27 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please in the first instance perform a cache clear of browser data. Thereafter if any instances persist, contact our Helpdesk. Thank you for your patience and trust.
12/06/2026 12:55 Our team has progressed this issue and early indications are the matter is now resolved. We are monitoring to ensure normal service has resumed.

For users who had experienced issues where data field/dropdowns were unavailable it may be necessary to clear your local cache and site data in order for normal processing to resume. If you experience further issues do not hesitate to contact the Support Desk.

Thank you for your patience and understanding while we worked on this issue.
12/06/2026 11:01 We are still aware of an issue where some customers may experience data fields and dropdowns not populating correctly.
This is impacting Reactive Maintenance processing areas, though it may also affect other business functions. Our teams continue to actively progress this matter, and we are aware that some areas of the system are currently being impacted.

As already advised, If mandatory additional fields are preventing the creation of actions, users can temporarily edit the additional fields and untick the “Required?” checkbox. This will allow a basic action to be created. The additional fields can then be completed after the initial confirmation step.

We will provide a further update as soon as our team has confirmed that the issue has been resolved.
12/06/2026 09:01 Our teams are working to resolve issues as quickly as possible. We are working to restart some underlying services with minimal additional disruption and we will update here once these tasks have been undertaken and performance has been assessed.
12/06/2026 07:53 We are currently aware of an issue where some customers may experience data fields and dropdowns not populating correctly.
This is primarily impacting Reactive Maintenance processing areas, though it may also affect other business functions.

For RA/Assets If mandatory additional fields are preventing the creation of actions, users can temporarily edit the additional fields and untick the “Required?” checkbox. This will allow a basic action to be created. The additional fields can then be completed after the initial confirmation step.

Our teams are actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.