Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 21/10/2026 22:18
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All Clear Zone 3 All Data Stores Community Portal & Academy Services Unavailable
21/10/2026 17:49 The security update addressing the third-party PHP vulnerability has now been successfully applied. The Community Portal and Academy are back online and operating normally. Thank you for your patience and understanding while we completed the necessary security updates.
21/10/2026 12:05 A critical security vulnerability has been identified in PHP, a software component used by our Community Portal and Academy services. The vulnerability could potentially allow remote code execution, and an emergency security update is expected to be released later today.
We have no evidence that either service has been compromised or that this vulnerability has been exploited within our environment.
Aurora Web, Aurora Mobile and all core Aurora services are unaffected by this vulnerability and remain fully operational.
As a precaution, we have temporarily taken the Community Portal and Academy offline while the security update becomes available and is applied. The services will be restored as soon as patching has been completed and appropriate verification checks have been carried out.
We apologise for the inconvenience and appreciate your patience while we take these steps to protect the security and integrity of the services.
All Clear Zone 3 No Data Store Planned Maintenance: Update to Community Portal
17/10/2026 09:59 We are pleased to inform you that the update to the Community Portal has been successfully completed.
15/10/2026 15:45 We would like to inform you of the upcoming scheduled maintenance for the Aurora Community Portal. This introduces a new site design, improving the reliability and user experience.

The maintenance is scheduled to start on Friday 16th October at 18:00 and is expected to run across Saturday 17th October.

During this time there will be short gaps in availability and reliability, we recommend access is avoided unless essential. Note Aurora itself and the Aurora Academy remain available, you can access the Academy directly without the Community Portal via https://aurora-academy.symology.net

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Maintenance - Aurora
15/10/2026 22:29 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.

Thank you for your patience and support. If you experience any issues, please contact our support team.
15/10/2026 19:19 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.
During this time the Aurora Production System will be unavailable.
We will provide another update once the maintenance is complete. Thank you for your patience
15/10/2026 08:57 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, October 15th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable.
01/10/2026 20:55 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 15th October at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.