Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
Insight Application
Aurora Application
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Last Refresh: 15/01/2025 01:57
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All Clear Zone 3 All Data Stores Maintenance - Aurora
09/01/2025 20:49 The maintenance has been completed.
09/01/2025 18:00 The Aurora maintenance work has started, the system will be offline until midnight.
19/12/2024 19:24 The Aurora service will be offline for a period during the regular update window which will begin from 6 pm on the 9th of January until midnight. Whilst we cannot confirm the precise duration that the service will be offline, the Trust website will be updated as soon as the update has been completed and the service is once again available.
All Clear Zone 3 No Data Store Queue delays temporarily impacting Processes including Street Manager Import.
31/12/2024 12:26 This morning we identified and resolved an issue with the queues used by Aurora which delayed Street Manager Imports for about 6 hours from approximately 5:30am. The problem has been resolved and the system is now functioning normally again. This issue was reported by two Customers at around 10:30am and 10:59 respectively. The issue was resolved by around 11:15am.