Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
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Last Refresh: 12/06/2026 17:44
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All Clear Zone 3 All Data Stores Data Field Dropdowns not populated
12/06/2026 14:27 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please in the first instance perform a cache clear of browser data. Thereafter if any instances persist, contact our Helpdesk. Thank you for your patience and trust.
12/06/2026 12:55 Our team has progressed this issue and early indications are the matter is now resolved. We are monitoring to ensure normal service has resumed.

For users who had experienced issues where data field/dropdowns were unavailable it may be necessary to clear your local cache and site data in order for normal processing to resume. If you experience further issues do not hesitate to contact the Support Desk.

Thank you for your patience and understanding while we worked on this issue.
12/06/2026 11:01 We are still aware of an issue where some customers may experience data fields and dropdowns not populating correctly.
This is impacting Reactive Maintenance processing areas, though it may also affect other business functions. Our teams continue to actively progress this matter, and we are aware that some areas of the system are currently being impacted.

As already advised, If mandatory additional fields are preventing the creation of actions, users can temporarily edit the additional fields and untick the “Required?” checkbox. This will allow a basic action to be created. The additional fields can then be completed after the initial confirmation step.

We will provide a further update as soon as our team has confirmed that the issue has been resolved.
12/06/2026 09:01 Our teams are working to resolve issues as quickly as possible. We are working to restart some underlying services with minimal additional disruption and we will update here once these tasks have been undertaken and performance has been assessed.
12/06/2026 07:53 We are currently aware of an issue where some customers may experience data fields and dropdowns not populating correctly.
This is primarily impacting Reactive Maintenance processing areas, though it may also affect other business functions.

For RA/Assets If mandatory additional fields are preventing the creation of actions, users can temporarily edit the additional fields and untick the “Required?” checkbox. This will allow a basic action to be created. The additional fields can then be completed after the initial confirmation step.

Our teams are actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
Open Zone 1 & 2 All Data Stores Network Maintenance
12/06/2026 12:57 Essential maintenance is required on some of our network devices. The work will be carried out between 2100 and 2200 on Friday 12th of June. A brief interruption in traffic may occur during this time.
All Clear Zone 3 No Data Store Maintenance - Aurora
12/06/2026 01:14 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
11/06/2026 20:07 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.

During this time the Aurora Production System will be unavailable.

We will provide another update once the maintenance is complete. Thank you for your patience
11/06/2026 08:45 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, June 11th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable
05/06/2026 15:05 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 11th June at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 No Data Store Maintenance - Aurora
05/06/2026 01:32 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
04/06/2026 23:04 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.

During this time the Aurora Production System will be unavailable.

We will provide another update once the maintenance is complete. Thank you for your patience
04/06/2026 17:14 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, June 4th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable
14/05/2026 22:35 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 4th June at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Aurora to SM Delays/errors
01/06/2026 16:50 We are pleased to inform you that this issue has been resolved, and normal service has resumed. We have had confirmation that the issue was with a third party integrator in the Street Manager environment which was causing the degradation to service under certain conditions. Thank you for your patience and trust.
01/06/2026 14:45 Our team has progressed this issue and indications now show is that the matter is now resolved. We are sending and receiving to SM at the time intervals that we would expect normal service to be. We are as always monitoring to ensure normal service.

Thank you for your patience and understanding in this matter.
01/06/2026 12:12 We are currently experiencing increased round-trip times affecting Aurora to Street Manager communications, impacting both desktop and mobile applications. Users may experience updates taking longer to appear in Aurora and may experience errors when sending. Retrieving attachments is also affected. Our team is actively investigating the issue, and we will provide an update as soon as more information becomes available.
All Clear Zone 3 All Data Stores Disruption/Delays Aurora Street Works - DFt SM: Internal Error
19/05/2026 16:22 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
19/05/2026 13:10 At this stage indications are the matter is now resolving. We will continue to monitor to ensure normal service has resumed.

Thank you for your patience and understanding as we work to assure normal service.
19/05/2026 12:26 We are aware that some customers are currently experiencing errors and delays with Streetworks responses within Aurora. Our investigations indicate intermittent delays in communications to and from Street Manager, which are resulting in slower response times and occasional failures when submitting requests.

While there are periods where processing improves, the performance remains inconsistent. This means some customers may continue to experience slower-than-normal response times or errors.
We are actively monitoring the situation and have raised this with Street Manager as a priority. We continue to work closely with them to understand the root cause and restore stable performance.
19/05/2026 11:24 We are aware that some customers are currently experiencing errors and delays with Streetworks responses within Aurora. Initial checks indicate intermittent delays in responses via Street Manager.
We have raised this with Street Manager and are awaiting further confirmation.
We will provide an update as more information becomes available.