Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 27/08/2026 05:16
Filter by
Open Zone 2 Data Store 2 Planned Service Outage – Insight Online Managed Service
25/08/2026 08:45 To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 4 September until 18:00 on Saturday 5 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 3 No Data Store Maintenance - Aurora
20/08/2026 20:33 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 27th August at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team
All Clear Zone 3 No Data Store Maintenance - Aurora
20/08/2026 20:29 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.

Thank you for your patience and support. If you experience any issues, please contact our support team.
20/08/2026 18:05 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.
During this time the Aurora Production System will be unavailable.
We will provide another update once the maintenance is complete. Thank you for your patience
20/08/2026 09:00 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, August 20th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable
06/08/2026 21:04 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 20th August at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.