Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 10/09/2026 10:41
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All Clear Zone 3 No Data Store Planned Maintenance – Aurora Mapping Service
09/09/2026 21:22 Tonight's maintenance work has been completed, and all services have been returned to normal.
09/09/2026 17:14 On Wednesday 9 September, we will be carrying out planned maintenance on the Aurora Mapping Service. The work is scheduled to take place between 19:30 and 21:00.

During this maintenance window, mapping functionality may be temporarily unavailable or experience reduced performance. All other Aurora services and APIs will continue to operate as normal.

We apologise for any inconvenience and thank you for your patience while we complete this work.
All Clear Zone 3 All Data Stores Community Portal - New categories
05/09/2026 12:13 The work has been completed.
02/09/2026 15:51 This weekend (from Friday 4th September 2026 18:00, to Sunday 6th September) we will be reorganising News post categories, simplifying and supporting different countries with a single set of categories. This work does not require downtime, but customers may need to refresh the page if results are not as expected.
Open Zone 1 Data Store 14 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:45
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 12 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:45
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 10 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:44
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 8 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:41
To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 6 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:26 To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.
Open Zone 1 Data Store 4 Planned Service Outage – Insight Online Managed Service
27/08/2026 12:25 To improve the resilience and performance of your Insight Online Managed Service, we will be undertaking a major infrastructure upgrade from 18:00 on Friday 11 September until 18:00 on Saturday 12 September.

The service will not be available during this time. We apologise for any inconvenience this may cause and appreciate your patience while these improvements are carried out.

Updates will be published on this page, including confirmation when the service is available again.