Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 06/05/2026 15:05
Filter by
All Clear Zone 3 All Data Stores Delays to Data transfer between Aurora & SM.
01/05/2026 14:11 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
01/05/2026 12:55 An updating issue caused earlier notifications not to be visible here. An update was prepared at 11:08 but was not published as intended. Our apologies for this. A further update has since been made to correct the issue.
01/05/2026 12:51 We are continuing to see system backlogs clearing, although some processes remain delayed. It is taking time to fully clear the queued processes.
Thank you for your patience and understanding as we work to restore normal service.
01/05/2026 10:31 We are aware some customers are experiencing delays in Data Transfer between Aurora & Street Manager. We are also seeing some issue with scheduled reports in some Aurora systems.

Our teams are actively investigating – we will provide an update as information becomes available.
All Clear Zone 3 No Data Store Maintenance - Aurora
01/05/2026 00:04 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
30/04/2026 21:51 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.

During this time the Aurora Production System will be unavailable.

We will provide another update once the maintenance is complete. Thank you for your patience
30/04/2026 09:05 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, April 30th. The maintenance is expected to take up to three hours, during which the Aurora Production System will be unavailable.
22/04/2026 11:25 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 30th April 2026 at 18:00 and is expected to take up to four hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.