Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
Insight Application
Aurora Application
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Last Refresh: 13/09/2025 20:19
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All Clear Zone 3 All Data Stores Aurora Mapping Degradation
10/09/2025 13:50 We are pleased to inform you that this mapping issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
10/09/2025 11:57 Following a restart of the Mapping Services, we anticipate that functionality should now be returning to normal. Our team will continue to monitor performance closely to ensure full restoration and stability.

Thank you for your patience and understanding as we work to maintain normal service.
10/09/2025 11:09 We are currently aware that some customers are experiencing slow processing and delayed map loading. Our technical teams are actively investigating the root cause and working to restore full performance as quickly as possible.

As part of our recovery efforts, we will be restarting mapping services, which may result in temporary wider degradation of mapping functionality. This step is necessary to stabilise the system and improve overall performance.

Once all restarts are complete, we will closely monitor the service and provide further updates here.
We sincerely appreciate your patience and understanding while we work to resolve this issue.
Open Zone 1 & 2 All Data Stores Managed Service Portal Upgrade
08/09/2025 14:31 Between Monday 15th September and Thursday 18th September we will be upgrading all the Managed Service Portals. This will be a staged upgrade and we do not anticipate any interruption to service, however during this window the service should be considered 'At Risk'.
All Clear Zone 3 No Data Store Maintenance - Aurora
07/09/2025 22:41 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
07/09/2025 20:51 Tonight’s planned maintenance has now begun. Aurora and its related interfaces have been taken offline.

We’ll provide another update once the work is complete. Thank you for your patience
05/09/2025 11:30 The upgrade that was postponed last night has been rescheduled for Sunday, 7th September at 18:00. The process is expected to take up to 3 hours, during which time the Aurora Service will be unavailable.

If you have any questions or concerns, please contact the support team.
04/09/2025 15:39 The system upgrade originally scheduled for tonight has been postponed due to a previously identified regression bug within our underlying cloud services—Azure SQL, which was introduced during an automatic update.
We are actively working with our cloud service provider to resolve the issue and will communicate the revised upgrade schedule as soon as it is confirmed.
04/09/2025 14:31 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, September 4th. The maintenance is expected to take up to four hours, during which the Aurora Production System will be unavailable.
21/08/2025 23:04 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 4th September at 18:00 and is expected to take up to six hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Aurora Mapping - Works and Streets Visibility
05/09/2025 00:06 We’re pleased to confirm that the issue affecting mapping functionality has now been resolved. All services are operating normally, and users should no longer experience degraded performance when viewing Streets and Activities on the map.

Thank you for your patience and understanding while our teams worked closely with our cloud provider to restore full functionality. We’ll continue to monitor the service to ensure ongoing stability.

If you experience any further issues, please contact the support team.
04/09/2025 17:00 Our teams remain fully engaged and are working in close collaboration with our cloud provider to resolve the ongoing issue affecting mapping functionality. This remains a high-priority incident, and while progress continues, some users may still experience degraded performance when viewing Streets and Activities on the map.

We apologise for the disruption and appreciate your continued patience. We will provide a further update by 08:30hrs on Friday.
04/09/2025 15:52 A later than advertised update - we have been able to improve Mapping for some affected systems and we are continuing to work with our Cloud provider to resolve this issue.

A further update will be posted by 17:00hrs
04/09/2025 13:43 We are currently investigating a service issue affecting parts of our platform. This began earlier today and is impacting mapping functionality for some customers.
The issue stems from a regression bug within our underlying cloud services—Azure SQL, which was introduced during an automatic update.
We are working closely with our cloud provider to resolve this as a high-priority incident.

Our teams are fully engaged and actively working toward a resolution.
We apologise for the disruption and appreciate your patience as we work to restore full service.
We will post a further update by 15:30hrs unless we have a substantive update before then.
04/09/2025 12:15 Our teams are working to resolve the ongoing mapping degradations as quickly as possible. Where mapping had been disabled whilst restarting services, this has been re-enabled but some users can still expect to see degradations within mapping in regards to Viewing Streets and Activities on the map.

A further update will be provided at the earliest opportunity.
04/09/2025 09:43 Our team is actively progressing this matter. Services are being restarted and we will provide a further update as soon as substantive progress has been made.
04/09/2025 08:29 We are aware some customers are experiencing problems viewing activities and Streets on Aurora Mapping.

Our teams are actively investigating this and we will provide an update as soon as information becomes available.
All Clear All Zones All Data Stores Aurora App issue with England (Live Site - Low Risk) inspection results
22/08/2025 17:46 We’re pleased to confirm that the issue has now been fully resolved. Thank you for your patience and understanding while we worked to restore service.
22/08/2025 13:59 Our update from last night has caused an issue with the Aurora App for England Inspectors, who will find any low risk failures cannot be sent to Aurora for live sites. These will remain unsent in the 'Review Progress' list, however we plan to apply a hotfix this evening, such that the 'retry' button can be used tomorrow to submit these.