Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
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Mobile Apps
Monitoring Services
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Last Refresh: 04/11/2025 06:29
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All Clear Zone 3 All Data Stores Mapping Degradation Aurora
03/11/2025 16:18 We are pleased to inform you that this issue has been resolved. Mapping Server has been rebooted and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
03/11/2025 15:58 We are aware some customers are experiencing issues with Aurora Mapping this afternoon.

Our teams are actively investigating and have initiated a mapping server reboot. We would expect performance to stabilise following this action.
All Clear Zone 3 No Data Store Maintenance - Aurora
30/10/2025 21:37 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.
Thank you for your patience and support. If you experience any issues, please contact our support team.
30/10/2025 19:11 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.
During this time the Aurora Production System will be unavailable.
We will provide another update once the maintenance is complete. Thank you for your patience
30/10/2025 10:56 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, October 30th. The maintenance is expected to take up to three hours, during which the Aurora Production System will be unavailable.
17/10/2025 09:14 We would like to inform you of the upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 30th October at 18:00 and is expected to take up to three hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Aurora Access Issues
29/10/2025 22:39 Our cloud provider has confirmed that their service is recovering from the earlier outage. We will continue to monitor, but believe the issue has been resolved and normal service has resumed.

If you are still experiencing any related issues, please contact our Helpdesk. Thank you for your patience.
29/10/2025 20:25 The affected Supplier is are currently rolling out a fix to the issue. This will take a few hours and they expect the services to be back by 23:20 today.

We will provide an update closer to this time.
29/10/2025 17:28 We can confirm ongoing issues Accessing the Aurora application as a result of an outage of Third Party Cloud Supplier. This has been acknowledged and the supplier is taking steps to resolve the issue.

We will provide an update as soon as one is available.
29/10/2025 16:21
We are aware that some customers are experiencing access issues with the Aurora Application.

Our teams are actively investigating and early indicators suggest an issue with a Third Party Cloud Supplier. We will provide an update as information becomes available.


All Clear Zone 2 All Data Stores Internet connectivity outage
26/10/2025 19:38 We can confirm the Business Continuity Process has completed and the Zone 2 services are fully available. We apologise for any inconvenience you may have experienced.
26/10/2025 17:10 The Business Continuity Process is on track to finish at 7pm. We will need a further hour to verify customer systems before general release.
26/10/2025 13:42 Our supplier has been unable to determine a resolution timeframe. Therefore, to ensure Zone 2 Live systems are available for Monday 27th, we have taken the decision to initiate our Business Continuity Process. The process is expected to take approximately 5 hours and we estimate all Zone 2 services to be available by 19:00
26/10/2025 12:49 We have identified the cause of the issue. It is a high-level networking outage which is preventing traffic from reaching our environment. All services and systems within Zone 2 are unaffected, just publicly unreachable due to the outage. We have made our supplier aware.

We will provide a further update by 2pm.
26/10/2025 08:38 Incident on-going. We are continuing discussions with the supplier.
26/10/2025 01:05 The supplier have sent an update to say that we should expect the outage to be resolved by 04:00.
26/10/2025 00:46 We are currently experiencing Internet connectivity issues at one of our datacentres. An urgent case has been opened with our supplier. Apologies for any inconvenience caused.
All Clear Zone 3 All Data Stores Aurora Mapping Disruption
20/10/2025 12:50 We have monitored the mapping over the last number of hours and the issue with the Third Party application appears to have resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
20/10/2025 10:32 The Third Party provider has advised that their interventions are showing early signs of recovery to services. They are still monitoring closely.

Our Standard basemap has recovered. Customers are advised to change Basemap back to Standard (where you have made changes to alternative).

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
20/10/2025 10:19 The Mapping performance issues we are experiencing today are linked to disruption within a Third Party cloud application.

We await updates on this and will provide information as soon as it is availabe.

In the meantime we advise use of the Alternative Basemaps within Aurora

https://aurora-portal.symology.net/kb/how-can-i-change-the-base-map-that-aurora-uses/
20/10/2025 09:53 Whilst we investigate mapping issues - Users can change the Basemap to Alternative Basemap which appears when zoomed in closely on the target area.

https://aurora-portal.symology.net/kb/how-can-i-change-the-base-map-that-aurora-uses/

We appreciate your patience whilst we investigate the mapping issues.
20/10/2025 09:26 We are aware that customers are experiencing some issue accessing Mapping within Aurora and Public Web Portals.

Our teams are actively investigating – we will provide an update as information becomes available.
All Clear Zone 3 All Data Stores Aurora Access Issues
15/10/2025 11:05 We are pleased to inform you that this issue has been resolved, and normal service has resumed.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
15/10/2025 10:53 We are aware that customers are experiencing access issues with Aurora.

Our teams are actively investigating – we will provide further updates as information becomes available.

Thank you for your patience as we investigate this matter.
All Clear Zone 1 All Data Stores Insight Portal Access Issues
07/10/2025 14:44 We are pleased to inform you that this issue has been resolved, and normal service has resumed. We will continue to monitor this area closely.

If you continue to experience related issues, please contact our Helpdesk. Thank you for your patience and trust.
07/10/2025 13:43 We are aware customers are experiencing access issues to the Insight Portal in Zone 1

Our teams are actively investigating – we will provide an update as information becomes available. We appreciate your patience whilst we investigate this issue.