Service Status

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Last Refresh: 21/11/2024 05:01
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All Clear All Zones All Data Stores Maintenance - Aurora
14/11/2024 22:49 The system maintenance work has been completed. The system is back online and available again.
14/11/2024 18:03 The Aurora maintenance work has started, the system will be offline until midnight.
31/10/2024 20:27 The Aurora service will be offline for a period during the regular update window which will begin from 6pm on the 14th of November until midnight. Whilst we cannot confirm the precise duration that the service will be offline, the Trust website will be updated as soon as the update has been completed and the service is once again available.
All Clear Zone 3 No Data Store basemap issue
13/11/2024 18:19 The issue with ESRI Basemap streaming has been resolved, and the service has been restored in Aurora.

If you manually switched your Basemap to the 'Alternative' option, please return it to 'Standard' mode. To do so, go to the map toolbar, open the three-dot menu, select 'Change Basemap,' and choose 'Standard.'
13/11/2024 15:41 ESRI have yet to formally declare an all clear, but we are detecting improvements. We currently plan to enable the ESRI basemaps at 5:00 p.m. today, if problems recur then do use the Change Basemap feature if necessary.
13/11/2024 15:13 ESRI have reported improvements but the service is still not fully back to normal. At this time we will keep the alternative maps in place, and plan to resume normal service once ESRI give their own 'all clear'.
13/11/2024 13:44 We have made a change to automatically change the basemap to the alternative feed for you. Once we have an ETA for resolution we will update here.
13/11/2024 13:37 We have been informed of issues with streaming the ESRI basemap service, impacting Aurora. From the map toolbar, three dot menu, select 'Change Basemap' and select an alternative option. We will update here when we have more information.