Service Status

This site provides service information for all Symology Hosted Services (more)

  Zone 1 Zone 2 Zone 3
Insight Portal
Insight Application
Aurora Application
Community Portal
Street Works Communication
Data Transfer Services
Internet Connectivity
Public Web Portals
Mobile Apps
Monitoring Services
Support Services
Last Refresh: 03/04/2025 11:24
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All Clear Zone 1 & 2 All Data Stores Oracle security patches
31/03/2025 22:14 The maintenance is complete and all services are back online
31/03/2025 20:59 Insight Portal, Application and the Public Web Portals are currently offline whilst the Oracle security patches are being applied. All services should be restored by 23:00.
31/03/2025 20:59 Insight Portal, Application and the Public Web Portals are currently offline whilst the Oracle security patches are being applied. All services should be restored by 23:00.
31/03/2025 20:59 Insight Portal, Application and the Public Web Portals are currently offline whilst the Oracle security patches are being applied. All services should be restored by 23:00.
24/03/2025 22:33 On Monday 31st March 2025 we are planning to do some maintenance on the primary Oracle server. This will require an outage of the Portals (preventing users from accessing Insight) and Mapping Services. The maintenance period will run between 21:00 – 00:00.
Open Zone 3 All Data Stores Maintenance - Aurora
20/03/2025 22:01 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 3rd April at 18:00 and is expected to take up to three hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Maintenance - Aurora
25/03/2025 21:12 We are pleased to inform you that the disruption affecting Aurora has been fully resolved. Services are now operating as expected, and all affected systems have been stabilised.

We apologise for any inconvenience caused during this incident and appreciate your understanding. Our team will conduct a thorough review to prevent similar issues in the future.

If you continue to experience any issues, please contact our support team. Thank you for your patience and trust.
25/03/2025 20:54 We are aware of a disruption affecting Aurora. At this time users may experience the application timing out or may receive errors when trying to launch the system. Our team is actively investigating the issue and working to resolve it as quickly as possible.

We apologise for the inconvenience this may cause and will provide an update within 30 minutes, or sooner if new information becomes available.
All Clear Zone 1 & 2 All Data Stores Oracle security patches
10/03/2025 21:45 On Monday 24th March 2025 at 21:00 we are planning to do some routine security patching to the Oracle reporting servers. These patches will be applied to all the reporting databases in both Managed Service zones. This will require an outage of the Oracle Reporting databases for a brief period of time whilst the appropriate backups are taken and the patches are applied. The maintenance period will run between 21:00 – 22:00