Service Status

This site provides service information for all Symology Hosted Services (more)

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Insight Portal
Insight Application
Aurora Application
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Last Refresh: 21/05/2025 00:04
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All Clear Zone 3 No Data Store Maintenance - Aurora
15/05/2025 21:37 We are pleased to inform you that the scheduled maintenance for the Aurora Production System has been successfully completed.

Thank you for your patience and support. If you experience any issues, please contact our support team.
15/05/2025 18:01 The scheduled maintenance for the Aurora Production System has now begun. Our team is performing the necessary updates to maintain the security and reliability of the service.

During this time the Aurora Production System will be unavailable.

We will provide another update once the maintenance is complete. Thank you for your patience
15/05/2025 10:35 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, May 15th. The maintenance is expected to last up to four hours, during which the Aurora Production System will be unavailable.
15/05/2025 10:35 This is a reminder that the scheduled maintenance for the Aurora Production System will begin at 18:00 on Thursday, May 15th. The maintenance is expected to last up to four hours, during which the Aurora Production System will be unavailable.
01/05/2025 22:01 We would like to inform you of upcoming scheduled maintenance for the Aurora service. This maintenance is necessary to maintain the security and reliability of the service, as well as to introduce enhancements and new features that improve your experience.

The maintenance is scheduled to start on Thursday 15th May at 18:00 and is expected to take up to three hours. During this time the Aurora Service will be unavailable.

We recommend planning accordingly to minimise any inconvenience. If you have any questions, please contact our support team.
All Clear Zone 3 All Data Stores Maintenance - Aurora
12/05/2025 20:36
We are pleased to inform you that the disruption affecting Aurora has been fully resolved. Services are now operating as expected, and all affected systems have been stabilised.

We apologise for any inconvenience caused during this incident and appreciate your understanding. Our team will conduct a thorough review to prevent similar issues in the future.

If you continue to experience any issues, please contact our support team. Thank you for your patience and trust.
12/05/2025 20:01 We are aware of a disruption affecting Aurora. At this time users will not be able to access the system. Our team is actively investigating the issue and working to resolve it as quickly as possible.
All Clear Zone 1 & 2 All Data Stores Managed Service Portal Upgrade
09/05/2025 08:57 Between Monday 12th May and Thursday 15th May we will be upgrading all the Managed Service Portals. This will be a staged upgrade and we do not anticipate any interruption to service, however during this window the service should be considered 'At Risk'.